The project began with the development of the integration with the Iberostar Reserves Platform in 2013. The first phase was put into production in early 2014 in 35 EMEA hotels, integrating some of the many tourist tour operation channels whose systems did not allow a Direct integration, and were communicating there reservations by email or extranet. Due to the success of the project and the benefits obtained in EMEA, the next step was to implement the solution in America, where the presence of the chain is very important, in addition to expanding the EMEA service to more channels and hotels.
In 2016 eDocAssistant was integrated in more than 200,000 rooms in 64 hotels in America and EMEA, Iberostar has achieved an important increase in its percentage of automatic integrations, an important fact due to the hotel chain has always promoted the modernization and atomization of its processes, including the automatic integration of hotel reservations.
EDocAssistant, which is totally complementary and independent to other projects that the client integrates directly or through Channel Manager, it also integrates a document management system, since it stores the data in the ALTIA Data Centre, all reservations are processed in PDF format (independently If the reservation originates from mail or web). For this reason, it can be used to supplement or supply other client systems by providing more information on the life cycle of the reservation.
About IBEROSTAR Hotels & Resorts
IBEROSTAR Hotels & Resorts, which currently has 100 hotels in 18 countries around the world, is the holiday hotel chain founded by the Fluxà family in 1986 and is an integral part of IBEROSTAR GROUP.
THE IBEROSTAR GROUP is a 100% family owned Mallorcan company that has been working in the tourist and vacation industry for more than 60 years. During this time, the Group has gone from being a family based travel agency to becoming a multinational company with several divisions. Today, THE IBEROSTAR GROUP has 27,100 employees and is present in 30 countries around the world. Iberostar Group closed 2016 with a turnover of 2,025 million euros, which is 10% more than last year and plans to open six new establishments in 2017. (Source: Hosteltur).